Testimonials

This page contains a selection of our customers feedback. If you wish to leave some feedback, send an email to us at: info@audiodestination.co.uk

First class service from the moment I ordered online. Communication outstanding.

Alas my budget doesn’t meet the amazing products you supply, but should this ever change you would definitely be my first port of call.

All the very best 

Paul Griffiths 

04/01/2025

Caroline, yes we felt the service was an honest, trustworthy service. 

The personal service was first rate as you don’t always get this with some larger companies.

Many thanks for your help.

Regards Paul

23/08/2024

Dear Caroline and Mike,

Stand assembled, in place with all kit set up - listening to some vinyl.

Very pleased and thank you again for the excellent service.

Best from Derbyshire, 

George

26/04/2024

I would just like to say a big thanks to Mike & Caroline at Audio Destination for their 1st Class service.

I used them for the first time recently and can say that they will be my first port of call next time I need something.

Even though the item I bought was not expensive, it was shipped straight away and arrived with me the next morning.

Furthermore, Mike and Caroline emailed me minutes after delivery to check that I was happy with everything.

Highly, highly recommended. Lovely people and superb service.

Thanks. TD.

26/04/2024

I have been a Customer of Audio Destination for 20 years now.

Mike and Caroline have always been helpful, responding to enquiries promptly and professionally. 

I have often been able to demo products in their lovely showroom and have made several purchases as a result.

My most recent purchase a Hana SL Low Output MC Cartridge was no different.

Great communication by email and was able to pick it up in person. 

It was nice to have a look at the current range of impressive products they have on display. 

Cartridge installed and sounding great.

Thank you both.

Best wishes

Brett

Exeter, Devon.

21/02/2024

Ian – Altrincham Greater Manchester

Very happy with my purchase.

Great Price, Fast Delivery and Great Communication.

Will buy from Audio Destination again without hesitation.

17/02/2024

Simon, Bicester, Oxfordshire

Benchmark DAC3

Great attentive service, my enquiry was answered promptly & goods shipped out quickly with great friendly communication all the way through. Super-pleased and would thoroughly recommend, an perfect example of how to do retail well !

Thanks

05/02/2024

Hi Mike and Caroline

Just installed the IsoAcoustics Gaia carpet spikes.

Many thanks for the swift service.

The spikes are very well made and have an instant effect under the Gaia II isolators.

Best regards

Richard

02/02/2024

Hello both

I can't believe how amazing your service has been. I sent an enquiry about the Titan Audio cable lifts and had an answer literally 3 minutes later. I ordered them later that day (3/10/23) and they arrived with me today (5/10/23). If only all companies were like yours. You deserve every success with your dealership. Thank you.

Best regards

Dave 5/10/23

Hi Caroline and Mike

I have just finished setting them up (a friend of mine signed for the delivery while I was at work).

They sound fantastic; I love them. I’ll keep an eye on your website from now on and will definitely recommend your business to my friends (or maybe not in case they get their hands on something fantastic before me  just kidding).

Thank you so much; you have made my day!

Tamas 04/10/2023

Mike and Caroline

I am more than impressed and you have gone way above and beyond my expectations.

You will definitely be my 'first port of call' as and when I am next looking to upgrade. 

I am still intending to come over and see you and thank you in person when I get the opportunity.

Thanks again to you both. 

George P 07/09/2023

As a first time, online distance customer of Audio Destination I did a little research upfront. I was encouraged by what I read.

So often online transactions lead to frustration and disappointment, but from first contact through to delivery Caroline and Mike were in touch to make sure I was updated and kept informed of the status of my order. I couldn't be happier with the sale offer and service provided.

When all is said and done its these positive interactions with people (and their business) that matter and are encouraged by. When you find people that care and demonstrate that with clear, timely and honest communications you remember them.

If I lived closer it would be an Audio Destination I would very much like to visit. When my next audio itch arrives it'll be Audio Destination where I first think of to see if they can help.

Highest recommendation!

⭐⭐⭐⭐⭐

Marc W 07/09/2023

Dear Mike and Caroline

Update 4011 - Audioquest Earth XLR Pair

I'm truly delighted with not only my purchase but also the excellent service, super fast delivery and friendly advice.

These Audioquest Earth XLR's sound smooth full and rich.

I really am delighted and will definitely be buying from you again in the future.

Kind regards
James Cox

01/03/2023

Hi Mike & Caroline

Yes it arrived before 10am this morning so I'm very impressed and very pleased.

It's exactly what I wanted and needed so thank you very much for your help and excellent service.

Matthew Setchfield

07/01/2023

The service was excellent and incredibly easy to order from the website.

My order was sorted quickly and arrived after a few days.

Highly recommend.

Jack Richards

05/01/2023

I have always admired the Audio Destination website for its concise and straightforward navigation and quality brands on offer but as I’m so far away from Devon haven’t really explored the possibility of any purchases …..until now.

I was looking online for a couple of Audioquest xlr interconnects to upgrade from my current Yukons. On checking Mike's website I saw he had 2 Audioquest Water xlr in stock, promptly phoned him and the deal was done. I then noticed when browsing later that he had an ex-dem Audioquest Earth for sale so quickly called to see if I could substitute one Water for the higher specced Earth. Not only did Mike swap them over he still managed to get the parcel off the same day and 24 hours later I was listening to both interconnects in my system. Already both interconnects are opening up and showing their sonic improvements over the Yukons, I am chuffed to bits. Exceptional cables and exceptional fast efficient and friendly service…. you cannot ask for anymore than that! A big thank you to both Mike and Caroline I will certainly be using their services again when the time arises.

Paul Egan

16/09/2022

"Audio Destination helped me with purchase and cross border shipment of very specific AudioQuest product. I found their service to be transparent and reliable. Always kept me aware of all stages of my order."

Igor Kazakov

15/09/2021

If there's any type of scoring system, I would put the highest score.

The order was for a bottle of L'Art du Son, which I have finally got round to trying after many years of isoprop/distilled water/wetting agent mixes and a very good detergent mix from Russ Andrews.  So far I have cleaned three LPs, using my Moth RCM.  I had played all three in the last day or so and they were fresh in my memory.  I am stunned!  Just no contest.  The most obvious difference was in the much fuller, deeper and more transparent sound with much improved image, which would be down to increased cleanliness (and these records weren't obviously dirty).  The surfaces had been quiet but with very occasional faint clicks, but I have played six sides without hearing a single extraneous noise.  Incredible!  All these were second hand LPs which have all been round the block, and have marks and light scratches, but those surfaces are silent.

I have been tempted to get a "better" RCM (e.g. Loricraft - can't run to a Keith Monks) but I feel that the Moth Mk 2 Pro is perfectly adequate and it is L'art du Son which has made that difference and saved me quite a wedge.  So and .  It is NOT snake oil, unless snake oil happens to be VERY good ar cleaning records.

Sometimes we should believe the adverts.

Please feel free to use this as a review.

Bob Parsons

"After many many years listening and buying Hi Fi I have realised that I cannot recollect writing in to thank a Hi Fi shop and its staff or owners.
Well I think it is now about time as having known Mike and Caroline for a few years of and on and having at last bought something from them.
Every time you call or visit the friendly, knowledgeable and enthusiastic conversation that follows is a breathe of fresh air.
I have experienced some Hi Fi Shops, too many in fact,  that it is obviously a chore to be selling to the public. Hence my recommendation for Mike and Caroline.
You feel a very valued customer no matter if you buy or not.
The ethos of Audio Destination as I see it is to have a happy and contented Hi Fi owner at the end of it all.  
I have over the last four months or so been listening to cable after cable on loan from Audio Destination.
The end result I am an extremely happy Hi Fi owner now with a Hi Fi that has had new life breathed in it.
The courtesy and speed of getting cables to me to audition and listening to my feedback to try and further refine things for me was awesome.
Even if you do not live in Devon or nearby I recommend you find time to visit the fantastic listening rooms at Tiverton and as a bonus you get some of the best coffee you are going to experience anywhere".
Dave

"As Mike and Caroline know I am not easily persuaded by the claimed improvements offered by cable upgrades etc.  Many of these may offer marginally improved performance according to measured specification but most rely on the susceptibility of the buyer in imagining that they’re actually hearing something different!  The Entreq passive grounding system is, however, something else.  Mike completely surprised me and a friend when, without warning us, he connected a copper Minimus to a CD player we’d been listening to  and which was playing music we knew well.  Connecting the Minimus (one binding post) opened up the soundstage, reduced residual noise, and made everything clearer and more musical.  Each of us bought a Minimus there and then!  I have not had such an improvement in sound since I upgraded my speakers 6 years ago! I’m so impressed that I have now gone for a copper Tellus allowing me to “ground” my CD player, phono stage and amplifier using 3 discrete binding posts.  Try it!"
Mike Cleeve, Tiverton
 
A very big thank you to Mike & Caroline for their excellent service.
Communication was second to none, via Email & Phone & Text.
Item ordered & delivered within a couple of days
I bought a Bel Canto Ref 150s Power Amp.
 
Buy with confidence & you be well looked after by both Mike & Caroline.
 
Thanks Mark.
 
 
I was bitten by the HiFi bug over 40 years ago, since I moved to Devon ten years ago I have transformed my system with the help and advice of Mike and Caroline. Nothing is too much trouble for them; they listen to your needs, they advise  - but you never feel pressured to buy! I am now a huge Electrocompaniet fan and have have just purchased a pair of ELAC speakers. A big thank you to both. Anyone who loves music and is looking for impartial advice and a good responsive service could do no better than plan a trip to Audio Destination.
 
David (Bishopsteignton, Devon)
 
 
Hi Caroline,
 
First of all, sorry for my poor english (I'm french you know...).
But I wanted to tell you that you are fan-tas-tic.
 
The Orbit 2 was in my letterbox when I came back from my office this afternoon. I didn't have to pick it up from the courier deposit. What always happen because my door code is not written on the package.
 
Furthermore, the communication was perfect. I always knew what was the status of my order.
 
And, the product is terrific. I'm right now listening to my system. The sound was still very good (it's a full Audio Note system). But everything sound know better. Every instrument is at its place and the rhythm is just terrific.
 
Thank you so much.
 
Best regards,
 
Didier (France)